Thankful is service as a software, dedicated to solving the post-purchase needs of customers, enabling businesses to thrive in a customer-centric world by leading with service first. Trusted by the world’s leading retail brands, Thankful’s AI works inside every major helpdesk to engage, route, tag, translate, identify sentiment, and fully resolve large volumes of issues across all written channels – email, chat, social, in-app, and SMS.

Because businesses lose over $100B in revenue per year due to bad service and on average, we as customers spend over 43 days of our lives dealing with customer support. That's six weeks of anger and frustration that could be cut in half with better technology.

Carrying the responsibility for the well-being of the team.

The power behind you will always be greater than the obstacles ahead of you if you have a great team.

When, after two-and-a-half years of NLP development, we switched Thankful on and the AI worked as advertised and we were able to identify and resolve customer problems.

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We wanted to choose a local investor and Bonfire had the reputation as the best LA-based Seed investor.

I’d say helping us choreograph our Series A raise.

Wherever We Are When We Come to the End by Richard Barnet 

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I’d say helping us choreograph our Series A raise.